EVENT POLICIES

All rental items should be returned in good, clean condition within a week from the event date. Any broken or missing items are subject to a replacement fee (equal to that of a full priced container)

We know events and we know things can change, however, to ensure we are able to meet our client needs and minimize floral spoilage, we ask that no further changes be made 5 days prior to an event. In some cases, order additions may be possible.

Events cancelled two weeks or less prior to the event date are required to pay 50% of the order total, to cover floral costs. In some cases, if product is not yet in transit or received, a full cancellation without fees may be possible.

Because we work with perishable goods, dependent on seasonality, weather, and sometimes, a great distance of travel, specific flower requests may be substituted with product of similar value and/or aesthetic. Event planners will be notified of any potential increase in costs.

Depending on the size and complexity of an event, delivery and setup fees may vary. Please note that some events require staff setup, which may incur additional costs.

We are open Monday-Saturday 10am - 5pm. Sunday deliveries, as well as after-hours deliveries, are subject to an additional charge (up to twice the delivery fee). Some exceptions may apply.

All events require a credit card or UM shortcode on file at least 2 weeks prior the event date. Event payments made by check should be made out to University Flower Shop and delivered or mailed to 7 Nickels Arcade, Ann Arbor, MI 48104, at least 1 week prior the event.

All events require a credit card or UM shortcode on file at least 2 weeks prior the event date. Event payments made by check should be made out to University Flower Shop and delivered or mailed to 7 Nickels Arcade, Ann Arbor, MI 48104, at least 1 week prior the event.

All the above applies to UM events. Preferred payment method is shortcode. Click here for more information on University-related event.